Help centre

Frequently asked questions

Where do your Medjool dates come from?

We work directly with family-owned palm groves and hand-select each harvest at peak ripeness. Every batch is graded for size, softness and that signature caramel flavour before it's packed.

Are your dates really 100% natural?

Yes. Our whole dates contain a single ingredient — dates. No added sugar, glucose syrup, preservatives or coatings. They're naturally vegan and gluten-free.

How should I store my dates?

Keep them in a cool, dry place and they'll stay soft for weeks. For longer storage, seal them in an airtight container in the fridge (up to 6 months) or freeze them (up to a year). A few minutes at room temperature restores their softness.

How quickly will my order arrive?

We pack and dispatch within 48 hours. UK standard delivery typically arrives in 2–4 working days. See our Shipping & Returns page for full details.

Do you offer free delivery?

Yes — UK delivery is free on orders over £30. Below that, a flat £3.95 standard rate applies, calculated at checkout.

Can I send dates as a gift?

Absolutely. Our Signature Gift Box and Grand Celebration Hamper arrive in presentation-ready packaging. Add a gift note at checkout and we'll include it.

Is my payment secure?

Payments are processed by Stripe, a PCI-DSS Level 1 certified provider. We never see or store your card details.

Do you cater for businesses and events?

We do — from wedding favours to corporate gifting and wholesale. Email hello@leftcoastdates.com and we'll tailor an order for you.